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Dispatch Center: Wrong Task Details Displayed When Opening The Source Document For A Task (Doc ID 2707555.1)

Last updated on SEPTEMBER 08, 2020

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
While using Field Service Dispatch Center, the users report that sometimes when they right click on a task from the list and choose 'Source document', the details of the first task on the service request are displayed instead of the details of the selected task.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Dispatch Center form.
2. Select a task and then select 'Source Document' from the right-click menu.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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