Service Request Created From Mobile Field Service Wireless Has Wrong BillTo And ShipTo (Doc ID 2707833.1)

Last updated on FEBRUARY 04, 2022

Applies to:

Symptoms

When a Service Request is created in Mobile Field Service  Wireless using an installed base (IB)instance that has a Bill To and/or Ship To account different than the Instance Owner the SR is created using the Owner account as the Bill To and Ship To instead of the actual Bill To and Ship To from IB.

This leads to following error when attempting to debrief:


ERROR
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API Programming Error (Validate_Charge_Details): The value "" for parameter Bill_to_Account_Id is invalid.

WHAT IS WORKING
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If the Service Request is created in the Forms application using the same Serial Number , everything works as expected.

WORKAROUND IF ANY
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open the Service Request within the Forms application. Change the Bill To and/or Ship To on the Contacts tab and re-do any charges


STEPS
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The issue can be reproduced at will with the following steps:

1.Login to Filed Service Wireless Application
2. Create Service Request using an installed base instance that has a Bill To and/or Ship To account different than the Instance Owner
The Service Request is created using the Owner account as the Bill To and Ship To instead of the actual Bill To and Ship To from IB.
3.Create Task
4.In forms ,Create Debrief and try to process

Observe the above error



 

Changes

Cause

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