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Customer Item Cross Reference Is Required To Be Active to Create Return Material Authorization(RMA) (Doc ID 2710626.1)

Last updated on AUGUST 09, 2021

Applies to:

Oracle Item Master - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

When trying to create a Return Material Authorization (RMA) for an item with an inactive Item Cross Reference, the following error occurs:

Error
Inactive Customer Item Cross Reference found in MTL_CUSTOMER_ITEM_XREFS table.

Cause

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In this Document
Symptoms
Cause
Solution
References


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