Unexpected error occurred during tax calculation while using database version 11.2.0.3.0 (Doc ID 2712214.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Symptoms

After migrating to database version 11.2.0.3.0, while attempting to create new Purchase Orders, the following error occurs:

ERROR
-----------------------
Error Message: Unexpected error occurred during tax calculation.
Exception: 023 -An unexpected error has occurred. Please contact your system administrator.
Please correct the problem or contact your System Administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a new Purchase Order
2. Save or attempt to submit it for Approval
3. Tax error occurs

The debug log messages hows the following error:

ZX.PLSQL.ZX_SRVC_TYP_PKG.DB_INSERT_LINE_DET_FACTORS    ORA-00600: internal error code, arguments: [ktbesc_plugged], [], [], [], [], [], [], [], [], [], [], []

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.