My Oracle Support Banner

Unable To Remove Template Group When Creating Solution In KM Page (Doc ID 2712452.1)

Last updated on SEPTEMBER 24, 2020

Applies to:

Oracle Knowledge Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
When creating solution, Unable to Update Attachments and Remove Templates



EXPECTED BEHAVIOR
-----------------------
Users should able to update attachments and remove templates



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Knowledge Administrator --> Authoring --> Create Solution
2. Enter the details.
3. Add the Attachments and Template Groups
4. Click on Update icon of Attachment and try to update it
5. Click on Remove icon of Template and try to remove it

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.