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Resource Group Not Defined For Warehouse Set Against The Customer Site (Doc ID 2712835.1)

Last updated on SEPTEMBER 25, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When attempting to Create Service Request,
the following error occurs.

ERROR
-----------------------
"Resource Group not defined for Warehouse set against Customer Site".


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: CUSTOMER SERVICE MANAGER
2. Menu path: Create Service Request > complete SR Header information > Save > enter Type = "Sales Delivery"
3. Press 'Create Task" button> Error Displayed.
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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