Error When Trying to Skip an Open Work Item - APP-IEX240321 Cannot Move Record
(Doc ID 2713117.1)
Last updated on SEPTEMBER 22, 2020
Applies to:Oracle Advanced Collections - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.
When trying to skip an open work item in the Change Work Items screen, the following error occurs:
APP-IEX-240321 Cannot move record, work item template id 123456 is an existed work item of the strategy template.
Steps to Reproduce:
Responsibility: Collections Agent
- From the Strategy Tab, click on Change Work Items for an open strategy.
- With the open work item highlighted in the 'Assigned' section, click on Skip and get the error.
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