My Oracle Support Banner

Error When Trying to Skip an Open Work Item - APP-IEX240321 Cannot Move Record (Doc ID 2713117.1)

Last updated on SEPTEMBER 22, 2020

Applies to:

Oracle Advanced Collections - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.


When trying to skip an open work item in the Change Work Items screen, the following error occurs:

APP-IEX-240321 Cannot move record, work item template id 123456 is an existed work item of the strategy template.

Steps to Reproduce:

Responsibility: Collections Agent
: Collections

  1. From the Strategy Tab, click on Change Work Items for an open strategy.
  2. With the open work item highlighted in the 'Assigned' section, click on Skip and get the error.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.