Inbound Transmission For GTM Contact Doesn't Match Number Of Contacts In XML From EBS Party Synchronization (Doc ID 2713363.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Inbound Transmission for GtmContact element doesn't match number of contacts in XML from EBS Party Synchronization.
When doing a Party Sync from Oracle EBS into GTM, there are 819 total sites.

Due to an EBS setting, the party synchronization is split into 2 separate XML messages sent to OTM/GTM.  First transmission contains 500 and the other containing the remaining 319.
This is creating two inbound transmissions.

However, the first inbound transmission has 1078 GtmContact elements (not 500), whereas the second and smaller transmission has exactly 319 GtmContact elements, which exactly matches the XML.


EXPECTED BEHAVIOR
-----------------------
The expected results should show the following breakdown of messages:

1 XML message with 500 GtmContact elements
1 XML message with 319 GtmContact elements

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.