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For a Few Claims the Accrual Association Is Not Happening (Doc ID 2714956.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, CLAIMS

ACTUAL BEHAVIOR
---------------
After applying patch 29751429:R12.OZF.C, the claims never get created through 'process supplier ship and debit batches pending claim' program, while re-processing batch which is stuck in 'Pending Claim'.

EXPECTED BEHAVIOR
-----------------------
Expect the claim to be processed correctly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create claims through Process Supplier Ship and Debit Batches Pending Claim program
2. Batch is stuck in Pending Claim

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create claims.

Cause

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In this Document
Symptoms
Cause
Solution
References


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