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HTML Dispatch Center: Zoom Issue When Viewing Technician On Map (Doc ID 2715331.1)

Last updated on OCTOBER 01, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On 12.2.6 - HTML Dispatch Center:

ACTUAL BEHAVIOR
---------------
In HTML Dispatch Center - Gantt Chart, when viewing the technician on map,  the map opens too deep into the address.

EXPECTED BEHAVIOR
-----------------
It should open with a more wider view of the map.

STEPS
-----------------
(R) Field Service Dispatcher
(N) HTML Dispatch Center

 - Gantt chart
 - List Resources
 - Right click on the Resource name
 - Select the option 'View Technician On Map'

 => The Map is open too much zoomed into.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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