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ITM Requests Get Stuck Daily Sometimes with Start Up Log File Error "Unexpected end of file from server" (Doc ID 2715449.1)

Last updated on SEPTEMBER 29, 2020

Applies to:

Oracle Shipping Execution - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version,

ITM Adapter Issue with Sales Order flow at booking,
the startup log file shows the following error:


ERROR

Unexpected end of file from server

 

FROM LOG FILE

ITMSTARTUP: Adapter Startup
+---------------------------------------------------------------------------+

Current system time is 17-AUG-2020 04:55:54

+---------------------------------------------------------------------------+

Initializing...
Request Id is494652578
Loading the Parameters from the DataBase
Updated the Adapter status to StartUpInProgress
---- Mon Aug 17 05:19:28 GMT 2020 ----
1407871  Worker0  (WARN)   Unexpected end of file from server
---- Mon Aug 17 05:36:50 GMT 2020 ----
2449792  Worker2  (WARN)   Unexpected end of file from server
---- Mon Aug 17 05:55:36 GMT 2020 ----
3576196  Worker1  (WARN)   Unexpected end of file from server
---- Mon Aug 17 07:34:15 GMT 2020 ----

...


NOTES

ITM Adapter is taking a longer time to process the transaction.
In WSH_ITM_REQUEST_CONTROL table.
Records are staying in ‘-2’ state for a long time.


The issue occurs: Occasionally, issue cannot be reproduced
The issue impact: One / Few user(s)
Worked previously
No workaround available



STEPS

*** Occasionally, issue cannot be reproduced at-will.

1. Responsibility: Order Management Super User (or equivalent)
2. Navigate to: Orders, Returns > Sales Orders
3. Enter sales order header / lines
4. Save.
5. Book Order


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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