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Unable To Search And Export Data From The Universal Work Queue if Special Characters or Icons are in the Task Subject or Description (Doc ID 2715619.1)

Last updated on SEPTEMBER 30, 2020

Applies to:

Oracle Common Applications - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Unable to use Find option from any JTFGRID as it hangs if there are icons (special characters) in the tasks

STEPS
-----------------------
The issue can be reproduced at will with the following steps: (not specific to UWQ but all JTFGRID components)

(R) Service
(N) Universal Work Queue > My Groups > click on the screen on the right where SRs are listed > right click "Find in table" >
search for specific word > “Find in progress…” window is displayed
System hangs immediately or after partial search


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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