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Unable To Book/proceed With Order Creation In Production (Doc ID 2715622.1)

Last updated on OCTOBER 29, 2020

Applies to:

Oracle Order Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version,

Customer is Unable to book/proceed with Order creation in Production and getting below error message


ERROR
-----------------------
ORA-01403: no data found
ORA-06512: at "APPS.OE_LINE_UTIL", line 13114
ORA-01403: no data found in Package OE_ACCEPTANCE_UTIL Procedure Default_Contingency_Attributes



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Responsibility : Oracle Order Management
2.Navigate to Orders Return
3.Enter order header
4.Move to lines
5.Book order via Book order button and receives error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot book and process order

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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