New Duplicated Checklists Cannot be Submitted and Stay in Saved Status (Doc ID 2715798.1)

Last updated on OCTOBER 07, 2020

Applies to:

Oracle Credit Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Credit Management WorkFlow Processes

ACTUAL BEHAVIOR
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When you duplicate an existing Checklist and then attempt to Submit the new duplicated checklist, the status remains Saved and not Submitted.

EXPECTED BEHAVIOR
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Expect to be able to submit a new duplicated checklist.

STEPS
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The issue can be reproduced at will with the following steps:
Credit Management Super User > Credit Management > Policy Management > Checklists
Query existing submitted Checklist.
Status submitted

Query Checklist from back end.
select * from ar_cmgt_check_lists where check_list_name = 'submitted_checklist';

Duplicate existing Checklist to create a new one. (using the icon)
Click Apply
See the message that 'record has been saved successfully.'

Query new “Saved” Checklist.
Update new “Saved” Checklist. Click Next through all 8 Steps.
Click Submit.
Query new Checklist from back end.
New checklist still in Saved status.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot submit the new duplicated checklist.