Secondary Account Level Collector Assignments are not Assigning
(Doc ID 2715833.1)
Last updated on SEPTEMBER 30, 2020
Oracle Advanced Collections - Version 12.1.3 and later Information in this document applies to any platform.
While submitting IEX: Territory Assignment and using the Territory Level field as Account, Collectors are not being assigned properly to Customer Account level.
IEX: Territory Assignment reads the IEX: Territory Access Level profile to assign Collectors at the appropriate level. Sometimes you may want to assign Collectors at a different level, so you can use the Territory Level parameter in IEX: Territory Assignment concurrent process.
For example, you may normally assign at the Bill To level, but this time you would like to assign at the Account level. Since IEX: Territory Access Level is Bill To you would submit IEX: Territory Assignment with the Territory Level as Account.
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