Error Encountered when Querying Customer Account Site 'Detail' icon of Upgraded Customers (Doc ID 2715914.1)

Last updated on OCTOBER 04, 2020

Applies to:

Symptoms

When attempting to open the customer site information, the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.

Click here for exception details.
 oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation. Statement: SELECT * FROM (SELECT HzCustSiteUsesEOEx.SITE_USE_ID,
  HzCustSiteUsesEOEx.CUST_ACCT_SITE_ID,
  HzCustSiteUsesEOEx.LAST_UPDATE_DATE,
.......
FROM HZ_WSRVC_ACCT_SITE_USES_V HzCustSiteUsesEOEx,
  AR_LOOKUPS lu,
  HZ_WSRVC_ACCT_SITE_USES_V su,
  AR_SYSTEM_PARAMETERS sysp
WHERE lu.lookup_type = 'SITE_USE_CODE'
  and lu.lookup_code = HzCustSiteUsesEOEx.site_use_code
  and HzCustSiteUsesEOEx.org_id = sysp.org_id
  and HzCustSiteUsesEOEx.bill_to_site_use_id=su.site_use_id(+)) QRSLT WHERE (cust_acct_site_id = :1 and status = :2)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
..................
## Detail 0 ##
java.sql.SQLException: ORA-01427: single-row subquery returns more than one row


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query any one upgraded customer from 11i Release
2. Click on Customer Account Site Details icon

Cause

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