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HTML Dispatch Center: Eligible Resources Are Not Displayed In Map (Doc ID 2716196.1)

Last updated on OCTOBER 05, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, HTML Dispatch Center

ACTUAL BEHAVIOR
---------------
Find that the eligible resources are not displayed on the Map in HTML Dispatch Center.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open HTML Dispatch Center.
2. Navigate to Map tab -> Select 'Sub criteria' : Task Query Name -> Select Query Name. Click 'Show on Map' -> The tasks are displayed -> Select a Task -> Select the checkbox 'Eligible Resources' -> Click Search 

The list of Eligible Resources should be displayed in the table below.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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