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HTML Dispatch Center: Service History Search Should Include Service Request Type And Task Type As Search Criteria (Doc ID 2716267.1)

Last updated on OCTOBER 02, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, HTML Dispatch Center

ACTUAL BEHAVIOR
---------------
In the Search Criteria for Service History, two additional fields need to be included: Service Request Type and Task Type.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open HTML Dispatch Center.
2. Open Service History.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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