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Customer Interface Contact Email Address Updates Results In Errors (Doc ID 2716679.1)

Last updated on OCTOBER 05, 2020

Applies to:

Oracle Trading Community - Version 12.0 to 12.2.9 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

When trying to Update Contact email address at the site level, the Customer interface fails with the message that telephone reference is required to update Email Address.


ERROR
Telephone reference for update does not exist in HZ_CONTACT_POINTS. Please specify a telephone reference that exists in HZ_CONTACT_POINT.

Cause

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In this Document
Symptoms
Cause
Solution


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