My Oracle Support Banner

Need To Search Tasks By Serial Number In HTML Dispatch Center (Doc ID 2716857.1)

Last updated on OCTOBER 09, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On 12.2.6 - HTML Dispatch Center

ACTUAL BEHAVIOR
---------------
There is NO functionality to search Tasks by a given Serial Number anywhere.
This is important for Dispatcher to identify Tasks by Serial Number regardless of the status.

Currently, Service History allows search by Serial Number but it is only historical, i.e, for Tasks that are closed/completed.

EXPECTED BEHAVIOR
-----------------------
Would make sense to expand the Search By attributes to include Serial Number.

STEPS
-----------------------
(R) Field Service
(N) HTML Dispatch Center


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.