PO Approval Workflow Stuck 'In Process' and Deferred At SET_FORWARD_TO_FROM_APPRO-1 Activity
(Doc ID 2717622.1)
Last updated on OCTOBER 07, 2021
Applies to:Oracle Purchasing - Version 12.2.6 and later
Information in this document applies to any platform.
On : 12.2.7 version, Approvals - Req, PO
PO approval remains in "In Process" because workflow is DEFERRED even though "PO:Workflow Processing Mode" profile option is set to 'Online'.
WFStat Activity Statuses shows the deferred activity is "SET_FORWARD_TO_FROM_APPRO-1" as follows:
Date Process / Activity Process Name Activity Name STATUS RESULT
02-OCT-20 NOTIFY_APPROVER_SUBPROCESS / PO_PO_APPROVE_PDF_OAF_WTF Notify Approver Subprocess Approve PO Notification with PDF (OAF) without Forward COMPLETE APPROVE
02-OCT-20 NOTIFY_APPROVER_SUBPROCESS / END-4 Notify Approver Subprocess End COMPLETE #NULL
02-OCT-20 NOTIFY_APPROVER_PROCESS / SET_FORWARD_TO_FROM_APPRO-1 Notify Approver Set Forward-To/From For Approve Action DEFERRED #NULL
"PO:Workflow Processing Mode" profile option is set to ONLINE
PO Approval workflow should progress towards approval and not become DEFERRED
The issue can be reproduced at will with the following steps:
1. Create a PO and submit it for approval from default worklist (homepage)
2. PO stuck in "In process" status
3. Check the workflow activity, workflow is deferred and waiting for background engine to run
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