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R12: AP/GL/XLA: Why is it not Possible to View an Attachment to an Invoice when using Drilldown from GL to AP? (Doc ID 2717975.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Oracle Payables - Version 12.0.0 and later
Oracle Subledger Accounting - Version 12.0.0 and later
Oracle General Ledger - Version 12.0.0 and later
Information in this document applies to any platform.


After upgrading EBS Applications (e.g., from 12.2.5 to 12.2.9), why are users no longer able to drilldown to invoice attachments from the GL Account Inquiry screen?

Steps to Reproduce

  1. Navigate from GL to the Account Inquiry screen (query up Ledger/Account info)
  2. Click 'Show Balances' button
  3. Click 'Journal Details' button
  4. Click 'Drilldown' button -> will take to 'View Journal Entry Lines'
  5. Click 'View Transaction' button -> will take to Invoice Workbench
  6. Notice that the Paperclip icon itself appears, but not an actual attachment icon showing (embedded) with it, therefore, clicking this results in nothing happening/appearing.



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