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Customer Interface Program Running Long and not Completing (Doc ID 2718174.1)

Last updated on NOVEMBER 11, 2021

Applies to:

Oracle Trading Community - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Customer Interface Program Performance Issues

When attempting to import customer data, Customer Interface program runs long time and not completing

The log file shows below error:

<Current system time is 22-SEP-2020 03:05:34
Current system time is 22-SEP-2020 03:05:34
Validating Location
Value of return status is E
Mesg count is 1 Please enter required address elements: COUNTY
Value of return status is E
Mesg count is more than 1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Receivable Super User Responsibility
2. Run Customer Interface program

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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