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Work Confirmation Approval History Incorrectly For supplier Info Provided (Doc ID 2718237.1)

Last updated on OCTOBER 08, 2020

Applies to:

Oracle iSupplier Portal - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

Version 12.2.9 Work confirmation
  
In iSupplier Portal, WC Approval history is not showing correct supplier org name,when it is requesting for more info.

Additionally, in case  requesting to other supplier organizations apart from PO related supplier, it also not showing correctly.

STEPS
---------------
  1. Create and submit Work confirmation by supplier form iSupplier Portal:
  2. First approver receives the approval notification :
  - Approver requests information to Supplier X  User A  :
  3. The external user A response to the request :
  - The name in approval history (notification) not mention the current user
  Also the organization is wrong,

 Additionally :

 4. Buyer request again more info to other supplier Y user B

 5. Supplier Y user B responded
6. Approval history does not show correctly either 


EXPECTED RESULTS
--------------------------------------
  Should have the supplier name , User name correctly for the Supplier responded.


Cause

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In this Document
Symptoms
Cause
Solution
References


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