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Creating A Bank Account Using Manage Payment Methods Button Causes Duplicates Accounts (Doc ID 2718410.1)

Last updated on OCTOBER 12, 2020

Applies to:

Oracle iReceivables - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When creating a new bank account via the 'Manage Payment Methods' option in iReceivables, the new Bank Account doesn't appear to be saved after adding the details.  If the users tries to add the account again, it creates it as a duplicate account.

The message in the form indicates:
"The bankaccount is created but not yet assigned to the Customer. Save the Customer page now in order to assign this bankaccount to the customer."  There is no 'save' option. The user has to click on Apply again, to save the changes. Even then, the new bank account doesn't show in the Customer page.|

Steps to Reproduce:

Responsibility: iReceivables 2.0 Internal
Navigation
: Customer Search

  1. From iRec, select an invoice an click on Pay.
  2. From the Advanced Payment page, click on Manage Payment Methods
  3. Click on Create and create a new bank account and Apply
  4. A warning pops up asking:
    The bankaccount is created but not yet assigned to the Customer. Save the Customer page now in order to assign this bankaccount to the customer.
  5. The only option is to click OK, which takes the user back to the Customer page, which doesn't show the newly created account. This is confusing as the user already saved it.
  6. If the user clicks on 'Add' now, and select the Account that was just created, it adds it as a duplicate.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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