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Contact Center Page Is Not Refreshing After Opening Sales Order Page (Doc ID 2719611.1)

Last updated on OCTOBER 13, 2020

Applies to:

Oracle Customer Care - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Contact Center

ACTUAL BEHAVIOR
---------------
After creating the Sales Order from the HTML Contact Center page, Account number is still defaulted in the search page even after re-opening the page

EXPECTED BEHAVIOR
-----------------------
The fields should be cleared when re-open the page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > Customer Management > HTML Contact Center
2. Search for the Customer by entering the Account Number.
3. Click on Orders Infotile
4. Click Create Order button. Create an order, save and book
5. Close the page.
6. Open Contact Center page again, Account number is still seen there even though they closed the page and come out.


Cause

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In this Document
Symptoms
Cause
Solution
References


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