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Task Creation Error "You have encountered an unexpected error. Please contact your System Administrator for assistance." (Doc ID 2720599.1)

Last updated on OCTOBER 16, 2020

Applies to:

Oracle Customer Support - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Agent Dashboard

In the Customer support task creation fails with following error


ERROR
-----------------------
You have encountered an unexpected error. Please contact your System Administrator for assistance.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Customer Support Specialist responsibility
3. Navigate to Agent Dashboard ,Search for Service request
4.On update Service Request page ,in task region Choose a task type then click go

Observe the above error


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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