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GLBATCH: Action History Blank in Notification from Second Level Approver and Once Approved, Notification Shows All Records as Duplicate (Doc ID 2721049.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle General Ledger - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

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Approval notification received from second level approver is not showing any action history and once approved, all the records are showing duplicate in action history

EXPECTED BEHAVIOR
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Approval notification must show at all levels and all the records must be unique even after approving notification.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to GL responsibility
2. Navigate to Journals > Enter
3. Enter a journal and submit for approval
4. Login with first level approver and open notification. Action History available. Approve
5. Login with second level approver and open notification. No action history available. Approve
6. Open closed notifications and verify. all records are duplicated in the action history

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users getting too many wf item triggered which are repetitive.



Cause

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In this Document
Symptoms
Cause
Solution
References


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