Service Request Audit Report Taking A Long Time To Be Generated
(Doc ID 2721264.1)
Last updated on OCTOBER 23, 2020
Applies to:Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.
When searching using attributes like 'Status' or 'Severity', the search takes a long time for the Audit Report output to be generated.
After entering the date parameters the performance of search is still not improving.
(N) Service Request > Find Service request
- Query SR
- Tools 1 > Audit Report.
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