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Service Request Audit Report Taking A Long Time To Be Generated (Doc ID 2721264.1)

Last updated on OCTOBER 23, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

When searching using attributes like 'Status' or 'Severity', the search takes a long time for the Audit Report output to be generated.

After entering the date parameters the performance of search is still not improving.

Steps
(R) Service
(N) Service Request > Find Service request

 - Query SR
 - Tools 1 > Audit Report.




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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