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Interface Service Cost To Project Interfacing Cost As Zero (Doc ID 2721414.1)

Last updated on OCTOBER 22, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------
Interface Service cost to Project interfacing cost as Zero for the charges submitted without Debrief

EXPECTED BEHAVIOR
-----------------------
Expect the actual raw cost to be transferred to projects


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to HTML Contact Center -> create service request with project details
4.Enter charge details and submit
5.Run the Interface Service Cost to Projects concurrent program

 The cost is 0 for the lines submitted



 

Cause

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In this Document
Symptoms
Cause
Solution
References


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