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Why Can't I See Another Customer's Receipt Under the Customer Where the Receipt was Applied? (Doc ID 2723260.1)

Last updated on OCTOBER 26, 2020

Applies to:

Oracle Advanced Collections - Version 12.2.8 and later
Information in this document applies to any platform.


Receipts are missing in the History Tab under Type = Payments.  Your expectation is that you should be able to see a Receipt in the History Tab with Type = Payments, even if the Receipt is not owned by your customer but was used to pay their invoices.


For example:   You have 2 customers - Customer A and Customer B

Customer A creates a receipt for $100 and applies it to Customer B's invoice.

If you go to the History Tab with Type = Payment for Customer A the receipt is there.  The receipt is missing for Customer B


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