Why Can't I See Another Customer's Receipt Under the Customer Where the Receipt was Applied?
(Doc ID 2723260.1)
Last updated on OCTOBER 26, 2020
Applies to:Oracle Advanced Collections - Version 12.2.8 and later
Information in this document applies to any platform.
Receipts are missing in the History Tab under Type = Payments. Your expectation is that you should be able to see a Receipt in the History Tab with Type = Payments, even if the Receipt is not owned by your customer but was used to pay their invoices.
For example: You have 2 customers - Customer A and Customer B
Customer A creates a receipt for $100 and applies it to Customer B's invoice.
If you go to the History Tab with Type = Payment for Customer A the receipt is there. The receipt is missing for Customer B
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