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EBS : All countries and Time Zone are not visible in the preference page (Doc ID 2723289.1)

Last updated on OCTOBER 30, 2020

Applies to:

Oracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-------------------

All Countries and Time Zone are not available (/oracle/apps/fnd/preferences/webui/PreferencesPG ) in web Preference pages.

Steps to verify
--------------------
Login as sysadmin user > Preferences > Regional > Click on Territory

All country and Time zones are not available

 

Example: "INDIA" is missing in the below image


 

Changes

 Some customization were done to fnd_territories and fnd_territories_tl tables tables

  1. last_updated_by column data is not Oracle seeded data

 

       2. Country list is in capital letters

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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