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Notes Not Showing in the Lifecyle Tab (Doc ID 2723936.1)

Last updated on OCTOBER 29, 2020

Applies to:

Oracle Advanced Collections - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Goal

After entering and saving a Note in the Lifecycle tab of Advanced Collections, the note doesn't show when the record is queried again.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

  1. Query a customer, click on the Lifecycle Tab, select a Delinquency, and enter a note and save.  Form indicates the record was saved.
  2. Click on a different Delinquency, or navigate to another tab, then come back to the original record that the note was entered for.  The note that was just entered doesn't show in the Lifecycle tab.

Solution

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In this Document
Goal
Solution
References


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