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Accessing iSupplier Intermittently a 504 Gateway Time-Out With Error FND, Message Name: FND_NO_TRANSACTION_ID (Doc ID 2723996.1)

Last updated on OCTOBER 28, 2020

Applies to:

Oracle iSupplier Portal - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

When trying to access iSupplier receive intermittently a 504 Gateway timeout and this error:

ERROR
-----------------------
Error Page
Exception Details.
 oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_NO_TRANSACTION_ID.
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1278)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2235)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:560)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:442)
at _OA._jspService(_OA.java:205)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.fnd.security.csrf.GuardFilter.doFilter(GuardFilter.java:276)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:644)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:308)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:68)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:214)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:219)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:395)
at _RF._jspService(_RF.java:217)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open browser (any browser, IE/Edge/Chrome/Safari/Firefox)
2. Enter external URL and go
3. Instead of opening the login page, it shows 504 Gateway Time-Out
   The abnormal behavior occurs 1 in about 10 times.




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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