Non Dual UOM Item With Secondary Quantity Showing 0 Causing Allocation or Pick Release Failure
(Doc ID 2724982.1)
Last updated on FEBRUARY 20, 2023
Applies to:
Oracle Inventory Management - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
On 12.2.9 in Production:
ACTUAL BEHAVIOR
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Unable to successfully complete pick confirm and/or shipconfirm sales order number. Order line is getting backordered as part of the allocation process when running pick release even though there is enough available onhand quantity.
ERROR
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Error similar to:
Pick Release process could not allocate 1 of item 17632 for order 621944 as there was insufficient quantity available Or Inventory allocations have failed, and the line has been back ordered.
Debug log shows below messages -
STEPS
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1. Responsibility: Order Management Super User
2. Navigate to: Shipping > Release Sales Orders > Release Sales Orders
Changes
Upgraded to 12.2.9
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |