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HTML Dispatch Center: Changes To Advanced Search Fields For Serial Number In Service History (Doc ID 2726394.1)

Last updated on NOVEMBER 09, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, HTML Dispatch Center

ACTUAL BEHAVIOR
---------------
The field names in Advanced Search for Serial number in Service History need to be changed to something more meaningful for the user, e.g. 'CSn' should be replaced with 'Customer Serial Number'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open HTML Dispatch Center.
2. Open Service History.
3. Click on the magnifying glass to enter into Advanced Search screen to enter the serial number, then search.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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