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Disputes Button is Not Enabled When IEX: Allow Disputes is Set to YES (Doc ID 2726521.1)

Last updated on NOVEMBER 09, 2020

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When trying to create a dispute, the Dispute button in disabled.  The profile option IEX: Allow Disputes is set to Yes, to allow disputes.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. From the Transactions tab, click on Transaction Details, and notice the Dispute button is disabled.

Solution

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In this Document
Goal
Solution


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