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Credit Card Authorization Failure Mesage Not Displayed On Booked Orders (Doc ID 2727793.1)

Last updated on NOVEMBER 16, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Payment
Find that no Credit card authorization failure error message pops up when credit card authorization fails on BOOKED sales order.
A CREDIT CARD sales order gets created with NO credit card information on the OTHERS tab.The sales order is successfully BOOKED and placed on CREDIT CHECK
hold.The CREDIT CHECK hold is released.Now on the order header enter credit card details save, the APPROVAL CODE field is NULL / blank.
No credit card authorization failure messages are displayed. Go to ACTIONS ... Additional Information to find a new HOLD has been applied
to the sales order --> credit card auth failure.
Expect that credit card authorization failure should occur when credit card authorization fails
The issue can be reproduced at will with the following steps:
1. Order management super user
2. Enter sales order without credit card information
3. Book order ,order goes on credit check failure hold .
4.Release hold
5.Enter credit card information on Order header and save.
6.APPROVAL CODE field is NULL / blank.
No other messages are displayed.
7.Go to ACTIONS ... Additional Order Information find a credit card auth
failure has been applied to the sales order.
The Credit card authorization failure message is displayed on sales order if
credit card information is entered before Booking.




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