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Error APP-WSH-231134 Region Cannot Be Assigned To The Zone Because A Overlapping Region Exist (Doc ID 2727797.1)

Last updated on APRIL 22, 2021

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to map zones to customers address(s)
the following error occurs.

ERROR

APP-WSH-231174 : This region cannot be assigned to the zone because a overlapping region exists in the zone

NOTES
Instance affected: Production Environment
The issue occurs:Occasionally, issue can be reproduced
The issue impacts: Most / All users
Worked previously


STEPS
The issue can be reproduced at will with the following steps:
1. Navigate to: Shipping->Setup->Regions and Zones
2. Tab to Zones
3. Queried zone <Enter name of zone> 
     multiple records are shown
4. Find state = Almeria%
    LOV shows:
       STATE1
       State1
5. Try to select lower case one 'State1'
Error is shown:

"APP-WSH-231174 : This region cannot be assigned to the zone because a overlapping region exists in the zone"

 

 

Another scenario that can produce the same error message:

For case 2, the following changes were made, then error is shown.


CHANGES
-----------------------
For customer XYZ , had to change the zone from DE-70 to UA-01.
The steps that were followed included running the shipping interfaces.
The next step was to unassigned the customer from the current zone DE-70 by
deleting the postal code and city corresponding to this customer.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to: Setup * Shipping * Regions and Zones * Zones
2. What is shown now for Zone = UA-01
under Zone Components
--1 record
   Country: Ukraine
   Country Code: UA
   City: KIEV

3. When trying to add the city and postal code to the new zone UA-01 the
following message  appears:
APP-WSH-231174: This region can not be assigned to the zone because a overlapping region exists in the zone.

4. In regions tab we have for KIEV city our customer assigned twice.
"APP-WSH-231174 : This region cannot be assigned to the zone because a overlapping region exists in the zone"

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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