Purchase Requisition Stuck In Process With Error In AME Exception Log: ame_engine updateApprovalStatus -20001
(Doc ID 2728167.1)
Last updated on MAY 31, 2023
Applies to:
Oracle iProcurement - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
Purchase Requisition (PR) sent for approval shows as In Process, but there is no pending approval notification at the approver level.
Reset script was already tried and also withdraw functionality. Still PR remains stuck In Process.
In AME Exception Log as per Procurement Approvals Analyzer (<Document 1525670.1>) > section : AME Information, can be seen :
AME Exception Log Data
LOG_ID PACKAGE_NAME ROUTINE_NAME EXCEPTION_NUMBER EXCEPTION_STRING SECURITY_GROUP_ID
5610143 ame_engine updateApprovalStatus -20001 2019:09:18:11:41:06The approver passed to ame_api2.updateApprovalStatus does not match anyone on the list of approvers.
5611568 ame_engine updateApprovalStatus -20001 2019:09:17:11:15:19The approver passed to ame_api2.updateApprovalStatus does not match anyone on the list of approvers
LOG_ID PACKAGE_NAME ROUTINE_NAME EXCEPTION_NUMBER EXCEPTION_STRING SECURITY_GROUP_ID
5610143 ame_engine updateApprovalStatus -20001 2019:09:18:11:41:06The approver passed to ame_api2.updateApprovalStatus does not match anyone on the list of approvers.
5611568 ame_engine updateApprovalStatus -20001 2019:09:17:11:15:19The approver passed to ame_api2.updateApprovalStatus does not match anyone on the list of approvers
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |