Unable To Save Credit Hold Checkbox On Customer Profile
(Doc ID 2728387.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
User is unable to save credit hold checkbox on customer level profile for any customer account. Found that “Credit Check Failure” hold definition has been end dated.
EXPECTED BEHAVIOR
Expect that Credit Hold Check box can be enabled so that it creates hold source
Steps
The issue can be reproduced at will with the following steps:
1. Go to Order Management Super User responsibility
2. Menu path >Customer > Standard > Query Customer > Account Profile
3. Enable credit Hold Check box
4. Save it
5. Re-query Customer and see Credit Hold check box is not saved
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |