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Tasks Group Assigned Node Shows Resource Name Different After Upgrade To 12.2.8 (Doc ID 2729283.1)

Last updated on NOVEMBER 17, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

In 12.2.5 , when navigate to (R) Service > UWQ > Tasks > Group Assigned, here we can see the Task Owner Name as the Resource Name.

The task is assigned to the group which the user belongs and users will be able to see that who is currently owned that task.

After upgraded to 12.2.8, we are not able to view it the same way.
(R) Service > UWQ > Tasks > Group Assigned. Here we can see the Task Assignee Name as the Resource Name.

Cause

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In this Document
Symptoms
Cause
Solution
References


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