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Alphnumeric SR number Causes ORA-06502 : PL/SQL : Numeric Or Value Error When Opening the Charges Tab (Doc ID 2729601.1)

Last updated on JUNE 28, 2021

Applies to:

Oracle Teleservice - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Charges UI, APIs, and schema

With the profile option "Service: Generate Service Request Number" = No
While creating an SR with a hyphen(-) and accessing the charges tab the following error occurs.

ERROR
-----------------------
ORA-06502 : PL/SQL : Numeric Or Value Error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service Request Screen
2. Input a SR number with a hyphen (i.e. 1-23456)
3. Click on the charges tab and the error is displayed


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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