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Unexpected Error When Saving Knowledge Management Solution (Doc ID 2729743.1)

Last updated on JUNE 28, 2021

Applies to:

Oracle Knowledge Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

 

When creating a solution in Knowledge Management , after populating the title, selected the categories and then created the required statement. Upon clicking Save, following error occurs

ERROR
-----------------------
You have encountered an unexpected error. Please contact your system administrator for assistance"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Goto Knowledge Authoring
3.Select Create Solution
4.Add Title and link Category
5.Add Summary and Detail text and Click SAVE

Observe the above error


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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