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The Item is not Serial Controlled. You are trying to provide a Serial Number (XX) for a Non-Serialized Instance (Doc ID 2729760.1)

Last updated on NOVEMBER 19, 2020

Applies to:

Oracle Installed Base - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Support Codes

While terminating an Item instance, below error occurs

ERROR
-----------------------
The Item is not Serial Controlled. You are trying to provide a Serial Number (K6GA-UALK-ZMP6-UQYQ) for a Non-Serialized Instance.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Install Base Agent User
2. Query for an item instance
3. Try to update the instance and try to terminate the same

Cause

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In this Document
Symptoms
Cause
Solution
References


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