My Oracle Support Banner

Gl_posted_flag Of Backdated Utilizations Against Closed Return Orders are not Moving To 'Y' (Doc ID 2730130.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Budget Concurrent Requests

ACTUAL BEHAVIOR
---------------
 Gl_posted_flag of Backdated utilizations against closed return orders are not moving to 'Y'



EXPECTED BEHAVIOR
-----------------------
for closed order lines GL_POSTED_FLAG must be 'Y'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Created a return order
2) Return order is invoiced and closed
3) Created a Volume offer
4)Volume offer is backdated with the date to capture the return orders
5) backdated utilization is created against the return order, but gl_posted_flag status is stuck in 'N' status and not moving to 'Y' status

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, records stuck with GL_POSTED_FLAG='N'

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.