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AME:Unable To Approve Purchase Order Post Timeout (Doc ID 2731126.1)

Last updated on JULY 18, 2022

Applies to:

Oracle Purchasing - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Approvals - Req, PO

ACTUAL BEHAVIOR
---------------
Unable to Approve Purchase Order Post Timeout - AME

STEPS
-----------------------
Steps to Reproduce -

1. Create PO & Submit for Approval
2. PO in in-process status and 2 Reminders are sent to Approver. [Time out feature enabled with <Note: 2161210.1>]
3. Since no action is taken on the Approval Notification, it is timed out and sent to Approver's Supervisor.
4. When Supervisor opens the notification and Approves it
5. We get a notification that Unable to Approve.
6. The PO is still in In process status.

ERROR
---------------------

Unable To Approve Standard Purchase Order xxxxxx

Error: You can add ad-hoc approvers to the approver list only before or after approvers that belong to the same approval group.
For example, add Approver X before or after Approvers A and B, where A and B belong to the same Approval group.

Cause

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In this Document
Symptoms
Cause
Solution
References


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