Create Repair Order Page is Erroring for a Customer That Has Been Merged (Doc ID 2731211.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Symptoms

On : 12.2.8 version, Repair Order Management

Create Service Order is failing for a customer that has been merged.
When attempting to create a Service Order for the customer below the following error is displayed.

ERROR
-----------------------
You have encountered an unexpected error. Please contact your System Administrator for assistance.
Click here for exception details.

Details below:

Exception Details.
 oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
    at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
    at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
    at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
    at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
    at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
    at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:783)
    at oracle.apps.csd.ro.update.webui.CreateRepairOrdersCO.processFormRequest(CreateRepairOrdersCO.java:111)
...
...
## Detail 0 ##
java.lang.NullPointerException
    at oracle.jbo.domain.Number.(Number.java:338)
    at oracle.apps.csd.ro.update.server.CreateRepairOrdersAMImpl.apply(CreateRepairOrdersAMImpl.java:337)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Depot Repair Manager
(N) Depot Repair > Create Service Orders
Create a Service Order for a customer with a "Merged" Ship To account.
Add item and click process. Exception is received.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.