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Create Settlement Batches Gives Error " NO VALID IBAN FOR CUSTOMER" "REVERSE THE RECEIPT, FIX THE ISSUE AND RUN DIRECT DEBIT PROCESS FOR THE CUSTOMER" (Doc ID 2731224.1)

Last updated on NOVEMBER 24, 2020

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, FC Core

IBY_FC_CREATE_SETTLE_BATCHES: Create Settlement Batches

Fails with error -


ERROR
-----------------------

Message: " ************ ERROR : NO VALID IBAN FOR CUSTOMER : " XXXXXXX "RECEIPT NUMBER : " XXXXXXXXX " AMOUNT : " XXXX.XEUR "REVERSE THE RECEIPT, FIX THE ISSUE AND RUN DIRECT DEBIT PROCESS FOR THE CUSTOMER ************ "


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Trying to run Create Settlement Batches program.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the receipt cannot be processed impacting settlements and reconciliations.

Cause

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In this Document
Symptoms
Cause
Solution
References


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