Create Settlement Batches Gives Error " NO VALID IBAN FOR CUSTOMER" "REVERSE THE RECEIPT, FIX THE ISSUE AND RUN DIRECT DEBIT PROCESS FOR THE CUSTOMER"
(Doc ID 2731224.1)
Last updated on JULY 11, 2022
Applies to:
Oracle Payments - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, FC Core
IBY_FC_CREATE_SETTLE_BATCHES: Create Settlement Batches
Fails with error -
ERROR
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Message: " ************ ERROR : NO VALID IBAN FOR CUSTOMER : " XXXXXXX "RECEIPT NUMBER : " XXXXXXXXX " AMOUNT : " XXXX.XEUR "REVERSE THE RECEIPT, FIX THE ISSUE AND RUN DIRECT DEBIT PROCESS FOR THE CUSTOMER ************ "
STEPS
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The issue can be reproduced at will with the following steps:
Trying to run Create Settlement Batches program.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the receipt cannot be processed impacting settlements and reconciliations.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |