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Unable To Associate Related Customer Accruals (Doc ID 2731777.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Oracle Trade Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, CLAIMS


User has claim from one customer ( Customer A) and is attempting to associate it with a different customer ( Customer B) as they have a account relationship setup , but the user receives the following error:-



ERROR
-----------------------
Error
1.Calling Get_Utiz_Sql_Stmt_From_Clause
2.l_funds_util_flt.activity_type :OFFR
3.l_funds_util_flt.activity_type :OFFR
4.Pay Over Earnings is not allowed for the Offer.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications>
2. Go to Oracle Trade Management responsibility
3. Navigate to Trade Planning >Claims
4.Create Claim for Customer A
5.Attempt to associate to Customer B


Observe the above error


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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