Unable To Associate Related Customer Accruals
(Doc ID 2731777.1)
Last updated on NOVEMBER 25, 2020
Applies to:Oracle Trade Management - Version 12.2.9 and later
Information in this document applies to any platform.
On : 12.2.9 version, CLAIMS
User has claim from one customer ( Customer A) and is attempting to associate it with a different customer ( Customer B) as they have a account relationship setup , but the user receives the following error:-
4.Pay Over Earnings is not allowed for the Offer.
The issue can be reproduced at will with the following steps:
1. Login to Applications>
2. Go to Oracle Trade Management responsibility
3. Navigate to Trade Planning >Claims
4.Create Claim for Customer A
5.Attempt to associate to Customer B
Observe the above error
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In this Document